International payments & shipping accepted | Custom Design Cut-off Date: 1 November - customdesigns@dearrae.com

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Returns & Exchanges

RETURNS & EXCHANGES

If you’re not happy with your purchase and would like to return it, please contact us within two weeks of receiving it so we can arrange an exchange, a gift voucher or a full refund. Please note that the purchase price is the amount you paid for the product and does not include any delivery costs. Customers are responsible for return shipping costs, but should you need assistance, we are happy to arrange collection with our couriers for R100 one way or R200 return. Products being returned must be unworn and undamaged.

Non-refundable products include:

Tres Nagual items

Cotton face masks

Custom designs

Customized products, including stamped disc pendants. 

Once-off 'LUCY' collection 

Gift vouchers

Dear Rae Gift Boxes

Sale items

WHAT ARE YOU LOOKING FOR?

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We work with the British Letter ring sizing system meaning that your ring size will be a letter. We have grouped the letters together into sizes that are easier to understand: X-Small, Small, Medium, Large and  X-Large. It is important to note that your ring size does not necessarily correlate with your clothing size. You can be an X-Small clothing size and have X-Large finger.

The best and most accurate way to get your finger measured is to visit your local jeweller, but we totally understand that it’s not always convenient or possible which is why we have shared a helpful sizing guide that can be printed out and used at home.

DOWNLOAD OUR AT HOME RING SIZING GUIDE NOW

Please note that if you choose to measure your finger at home and the measurement ends up being incorrect, we cannot be held liable. Therefore, we advise you to get properly measured at your local jewellery store.

INTERNATIONAL CONVERSION CHART

HOW LONG DOES IT TAKE?

Our treasures are made to order, so please allow up to 10 – 15 working days for processing and manufacturing. Important to note is that we will only start once we have received payment.

WHERE TO AND HOW MUCH?

Our courier delivers throughout South Africa at a cost of R100 per parcel. However, if your order is over R1000, we’ll ship it to you for free. Consider it our gift to you.

WHEN WILL IT GET HERE?

Please allow 2 to 3 working days for shipping from the time your order has been placed. As soon as your parcel has been dispatched you will receive an email with your tracking number. Permission to stalk.

WHAT KIND OF ADDRESS DO YOU NEED?

A physical address is required for all shipping within South Africa. Unfortunately we cannot ship to a PO Box.

CAN I COME COLLECT?

We do have a studio in Cape Town, so if you’re based in the area please feel free to select ‘collection’ as your shipping option. We’ll let you know once your order has been completed and ready for you to collect. We love visitors – So pop in to collect or even just to say hello.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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