Returns & Exchanges


If you’re not happy with your purchase and would like to return it, please contact us within two weeks of receiving it so we can arrange an exchange, a gift voucher or a full refund. Please note that the purchase price is the amount you paid for the product and does not include any delivery costs. Customers are responsible for return shipping costs, but should you need assistance, we are happy to arrange collection with our couriers for R100 one way or R200 return. Products being returned must be unworn and undamaged.

Non-refundable products include:

Tres Nagual items

Cotton face masks

Custom designs

Customized products, including stamped disc pendants. 

Once-off 'LUCY' collection 

Gift vouchers

Dear Rae Gift Boxes

Sale items

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