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Privacy policy

PRIVACY POLICY


BY ACCESSING AND USING THIS WEBSITE AND/OR OUR SERVICES, THE USER IS PROVIDING HIS/HER EXPRESS AND VOLUNTARY CONSENT TO THE PROCESSING OF THEIR PERSONAL INFORMATION BY DEAR RAE JEWELLERY CC ON THE BASIS SET OUT IN THIS PRIVACY NOTICE. IF THE USER DOES NOT CONSENT, THE USER MUST IMMEDIATELY STOP ACCESSING AND/OR USING THIS WEBSITE AND OUR SERVICES.

 

1. INTRODUCTION


  1. Dear Rae CC (“Dear Rae”) collects, uses and, in some circumstances, shares the personal information of Users by virtue of its legitimate business operations and in discharging its obligations as an employer. 

  1. Dear Rae respects the rights of Users whose personal information is collected and used by it, including their right to protection against the unlawful collection, retention, sharing and use of such personal information.

  1. The purpose of this Privacy Policy is to provide Users with information about the information processing activities of  Dear Rae and the manner in which their rights are protected.

  1. This Privacy Policy shall serve as a notification to Users about Dear Rae’s processing activities which will remain valid for as long as one has an active account with or is using the services of Dear Rae, including the browsing of this website. Users will not be notified separately on each occasion that  Dear Rae processes the same personal information in the same way over the period.

  1. Dear Rae may amend the provisions of this Privacy Policy to comply with any changes in the law, and/or pursuant to any changes to its information processing activities or privacy practices. Such amendments will be published on the website and will become operable from the date of such publication.

  1. This Privacy Policy, and the interpretation and enforcement thereof, will be governed by the laws of the Republic of South Africa. 

  • DEFINITIONS AND INTERPRETATION

    1. In this Privacy Policy, the following words bear the following meanings:

    1. ‘’consent’’ means any voluntary, specific and informed expression of will in terms of which permission is given by a User for the processing of their personal information or special personal information;

    1. ‘‘direct marketing’’ means to approach a data subject, either in person or by mail or electronic communication, for the direct or indirect purpose of promoting or offering to supply any goods or services to the data subject;

    1. “Information Officer’’ means the Information Officer of Dear Rae from time to time.

    1. ‘‘operator’’ means an outside third party who processes personal information for or on behalf of  Dear Rae in terms of a contract or mandate;

    1. “PAIA’’ means the Promotion of Access to Information Act 2 of 2000;

    1.  “personal information’’ means any information linked to a User or information that can identify a User, including but not limited to:

    1. information relating to a User’s gender, nationality, ethnic or social origin age, language;

    1. a User’s e-mail address, physical address, telephone number, location information or online identifier;

    1. a User’s financial information including banking details and invoice information;

    1. a User’s personal opinions, views or preferences;

    1. correspondence sent by a User which is of a private or confidential nature;

    1. the User’s special personal information, including without limitation information about a User’s health; and

    1. the User’s name if it appears with other personal information relating to that User, or if the disclosure of their name on its own would reveal further personal information about that User;

    1. ‘’POPIA’’ means the Protection of Personal Information Act of 2013, including any regulations or codes of conduct promulgated under it;

    1.  “process” or “processing’’ means, in relation to personal information, any operation or activity or any set of operations, whether or not by automatic means, including:

    1. the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use of that information;

    1. dissemination by means of transmission, distribution or making available in any other form; or

    1. merging, linking, as well as restriction, degradation, erasure or destruction of that information;

    1. “special personal information” means the religious or philosophical beliefs, race or ethnic origin, trade union membership, political persuasion, health, sex life or any biometric information of a User; and may include criminal behaviour of a User to the extent such data relates to the alleged commission of the User of an offence or any proceedings in respect of any offence allegedly committed by a User or the disposal of such proceedings;

    1. “services” means the services provided to any User by Dear Rae;

  • “User’’ means a visitor or User of this website or application, or any of the content or services associated with this website or application; and

    1.  ‘’the website’’ means the website or application or any part thereof which is accessible from https://dearrae.co.za/.

    1. Any reference in this Privacy Policy to:

    1. the singular includes the plural and the other way around;

    1. any one gender includes the other genders, as the case may be;

    1. an act, regulation or other law is to the version of that law in force at the effective date of this Policy and includes any amendment or re-enactment made to that law after the effective date of this Policy.

    1. When calculating any number 1of days for the purposes of this Policy, the first day must be excluded and the last day of the relevant interval included, unless the last day is not a business day, then the last day will be the next succeeding business day.

    1. The word "include" means "include without limitation". Use of the word “include’’ or “in particular’’ is for illustration or emphasis only and where followed by specific examples must not be interpreted as limiting the meaning of the general wording preceding it.

    1. A requirement that any Policy, request, demand or other communication made in terms of this Privacy Policy must be in writing will be met if it is in the form of a data message as defined in the Electronic Communications and Transactions Act, No. 25 of 2002, and is accessible in a manner usable for subsequent reference, provided that this policy may not be amended as such. 

  • RESPONSIBLE PARTY

    1. Dear Rae will be the party who will be collecting and processing a User’s personal information and as such is designated as the ‘’responsible party’’ for the purposes of this Policy. 

    1. Dear Rae‘s contact details are as follows:

    1. Email: taylor@dearrae.co.za

    1. Attention: Taylor Fahrenfort

    1. Website address: https://dearrae.co.za/

    1. Dear Rae may instruct third party operators from time to time to undertake certain processing activities relating to the User’s personal information. 

  • WHAT PERSONAL INFORMATION IS COLLECTED 

    1. Dear Rae may collect the following personal information from the User:

    1. Initials, first name, surname;

    1. Health information (including temperature and other symptoms);

    1. Biometric information (including images);

    1. Date of birth;

    1. Email address;

    1. Age and language preference;

    1. Gender; 

    1. Cellphone number;  

    1. Physical address;

    1. Employment details; and

    1. Identity or passport number.

    1. The supply of personal information by the User to Dear Rae is voluntary and not mandatory. However, if the User refuses to supply any personal information, certain consequences may naturally flow from such a refusal, such as preventing  Dear Rae from concluding or performing any contract with the User, or preventing  Dear Rae from complying with one or more of its obligations in law. 

    1. There are certain laws which require or authorise Dear Rae to collect a User’s personal information. 

  • PURPOSE/S FOR COLLECTION AND PROCESSING OF PERSONAL INFORMATION

    1. Dear Rae shall only collect a User’s personal information for a specific, explicitly defined and lawful purpose relating to a function or activity of  Dear Rae‘s business. 

    1. Such purposes may include the following: 

    1. to enter into a contract with a User;

    1. to perform any obligations under a contract with a User;

    1. to comply with a legal obligation;

    1. to protect a legitimate interest of a User (unless the User has specifically objected in writing to all or some of the processing activities on reasonable grounds);

    1. to pursue its own legitimate interests or the legitimate interests of a third party who it is sharing the information with (unless the User has specifically objected in writing to all or some of the processing activities on reasonable grounds);

    1. to process personal information for direct marketing purposes (only if the User has opted in to receiving any direct marketing material);

    1. to customise and display content to the User in a way that  Dear Rae feels may interest the User or be most beneficial to them;

    1. to send content including, but not limited to products, articles, listings, and advertisement content to the User via email or other electronic media, where the User has consented to be contacted by  Dear Rae with such content;

    1. to enable the User to voluntarily participate in interactive features;

    1. to notify the User about changes to the website or services.

    1. If Dear Rae intends to process a User’s personal information for any other purpose not listed in clause 5.2 or which is otherwise not automatically permitted by law, it shall ensure that it obtains the User’s written consent to do so.

    1. Dear Rae will not sell a User’s personal information to any third party without the prior written consent of the User.

  • COLLECTION DIRECTLY FROM USER

  • Dear Rae shall, as far as possible, collect personal information about a User directly from the User, except in the following circumstances:

    1. where personal information is available on a public record;

    1. where the User has given their written consent to Dear Rae to collect their information from another source;

    1. where it is more practicable to collect the information from another source;

    1. where the collection of a User’s personal information from another source will not prejudice any of the User’s legitimate interests;

    1. where the collection of personal information from another source is necessary to maintain  Dear Rae’s legitimate interests or those of any third party it intends sharing the information with;

    1. where the collection of personal information directly from the User would prejudice the purpose for the collection;

    1. where the collection of personal information directly from the User is not reasonably practicable in the circumstances. 

  • If  Dear Rae collects personal information from a source other than the User, it shall record in writing the details of that source, including the full names and contact details of that source where applicable.

  • Personal information may be collected from or supplied by the User in any of the following ways: 

    1. through the use of an iOS or Android application;

    1. through the use of the service via a computer or mobile browser;

  • when requesting further services or information from  Dear Rae;

  • when contacting  Dear Rae to report a problem with the website or the services or for any other reason;

  • when completing any forms on the website.

    1. The User may visit the website without providing any personal information. However, the website’s servers may still collect technical information regarding the use of the website, which is aggregated for analytical purposes, technical maintenance and for improving the content offered on the website. Such information may include details of the User’s visit, information about the User’s computer, including IP (Internet Protocol) address, operating system and browser type, the User’s location, and usage information. An individual User will not be identified from or by this information and Dear Rae is entitled to copy, distribute, or otherwise use such information without limitation.

  • COOKIES

    1. “Cookies” are small text files transferred by a webserver to a User’s hard drive and thereafter stored on their computer.  The types of information a Cookie collects includes a User’s Username, the date and time of their visits to the website, their browsing history and preferences.

     

    1. Dear Rae may use Cookies on this website to:

    1. distinguish one User from another on the website;

    1. remember the User’s last session when they return to the website;

    1. estimate the website's audience size and usage patterns;

    1. store information about the User’s preferences, which allows  Dear Rae to customize the website and content according to the User’s individual preferences; and

    1. speed up searches on the website.

    1. The provisions of this clause are only applicable to Cookies used by  Dear Rae. In some instances, third-party service providers may use Cookies on the website.  Dear Rae cannot and does not control or access Cookies used by third party service providers and takes no responsibility therefor.

    1. The User has the right and ability to either accept or decline the use of Cookies on their computer’s web browser, whether they are logged in as a member, or simply casually visiting the website. However, declining the use of Cookies may limit a User’s access to certain features on the website. 

  • GENERAL CONDITIONS FOR PROCESSING PERSONAL INFORMATION

    1. Dear Rae shall comply with all laws, contracts, or regulations when it processes a User’s personal information.

    1. Dear Rae shall not act unreasonably when processing a User’s personal information. This means that it will collect and process a User’s personal information in a way that the User can reasonably expect and in a way that is fair. 

    1. Dear Rae shall respect the User’s right to privacy at all times. If there is another way in which it can achieve the same goal without posing any risk of harm to the privacy rights of the User, then it will choose that option.

    1. Similarly, if  Dear Rae needs to process personal information but there are less privacy-invasive methods of collecting, using, and sharing that information, then it will use those methods. 

    1. Dear Rae shall ensure that the personal information that is collected and processed is and remains relevant to the identified purpose/s for such processing, and that such information is and remains adequate, but not excessive, for achieving the identified purpose/s.

    1. If there are any alternative ways to achieve the identified purpose/s without processing personal information, Dear Rae shall not process that personal information.

    1. Dear Rae shall ensure that the processing activities it chooses to apply are proportionate to achieving the identified purpose/s and that no less privacy invasive measures are available to achieve the same purpose/s.

    1. Dear Rae shall ensure that, regardless of the stated purpose/s for processing personal information, the rights and interests of Users will not be unnecessarily prejudiced or infringed, unless it cannot be avoided, and then in such cases, it shall ensure that its own rights and/or interests justify such prejudice or infringement taking place.

    1. Dear Rae shall be entitled to store the personal information of Users indefinitely unless the User objects thereto. In the event a User objects to the indefinite storage, once  Dear Rae has achieved the purpose for the collection of the User’s personal information, it will destroy or delete such information, unless the User has directed otherwise in writing, or Dear Rae is required by law to retain the information for a longer period of time. 

    1. If Dear Rae no longer needs to process personal information to achieve the purpose originally specified, it will stop using that information. 

  • DISCLOSURE AND SHARING OF PERSONAL INFORMATION 

    1. Dear Rae may, in the course of providing any content or services on this website, or for the purposes of concluding or performing any other services or transaction with a User, share certain personal information with third party operators who perform certain processing activities on behalf of  Dear Rae.  

    1. Users will be notified of the information shared and the categories of third party operators with whom it is shared. Notwithstanding the aforegoing, you, as a User, consent to us sharing your personal information with operators necessary to give effect to any agreement or sale entered into with Dear Rae which will include but not be limited to:

    1. Vend; 

    1. Shopify;

    1. U-Africa; and/or

    1. Courier companies; 

    1. Dear Rae may also share aggregated information about Users of this website and their usage patterns.  Such aggregated information will be de-identified and the User’s personal information will not be disclosed. 

    1. Other than as stated in this Clause, or as permitted by law, Dear Rae shall not share a User’s personal information with any third parties unless it has the User’s express consent to do so.

  • USER’S RIGHTS IN RELATION TO THE PROCESSING OF THEIR PERSONAL INFORMATION

    1. Users shall have the following rights in relation to the processing of their personal information:

    1. to access and correct any personal  information held by  Dear Rae about them;

    1. to object to the processing of their information; and

    1. to lodge a complaint with the Information Regulator (https://justice.gov.za/inforeg/) . 

    1. Users may make a request in terms of clause 10.1.1 by addressing Dear Rae’s Information Officer in writing. 

  • FURTHER PROCESSING

    1. Dear Rae shall not process a User’s personal information for any purpose not previously specified except in the following circumstances:

    1. where the User has consented to such further processing;

    1. where the further processing is necessary for the exercise of any contractual rights or the fulfillment of any obligations between  Dear Rae and the User;

    1. where the further processing activities are linked to or compatible with the original purpose;

    1. where the further processing is necessary for the prevention, detection, investigation, prosecution and punishment of an offence;

    1. where the further processing is necessary to enforce any law;

    1. where the further processing is necessary for the conduct of legal proceedings in any court or tribunal that have commenced or are reasonably contemplated;

    1. where the further processing is necessary to prevent or mitigate a serious and imminent threat to the life or health of the User or another individual;

    1. where the further processing is necessary for historical, statistical or research purposes.

    1. Dear Rae shall ensure that if it intends processing personal information for other purposes not previously specified, it shall notify the User of such further purposes and the possible consequences of the intended further processing for the User. 

  • ACCURACY, CORRECTNESS AND COMPLETENESS OF PERSONAL INFORMATION

    1. Dear Rae shall take reasonably practicable steps to ensure that the personal information kept by it about Users is complete, accurate, not misleading and is updated when necessary. 

    1. However, if a User is aware of any personal information in Dear Rae’s custody that is incorrect, inaccurate or which needs to be updated, the User must make a written request to  Dear Rae’s Information Officer in order to update or correct the relevant information.

    1. If a User has contested the accuracy of any personal information being used by  Dear Rae, Dear Rae shall immediately stop using that information until its accuracy has been verified, if it is reasonably practicable to do so.

    1. Dear Rae reserves its right to only adhere to a request from a User in terms of clause 12.2 if the correction or updating of that information will result in the personal information being correct and accurate.

  • SECURITY SAFEGUARDS

    1. Dear Rae is committed to protecting the personal information in its custody against any loss of, damage to or unauthorised destruction of that information, and to prevent any unauthorised parties from accessing that information.

    1. Dear Rae takes steps to continually identify and document any risks to the personal information it has in its possession or under its control and that appropriate security safeguards are in place against those risks.

    1. Dear Rae shall ensure that in any contracts entered into with third party operators who process personal information on Dear Rae’ behalf, include the following obligations:

    1. the operator shall not process any personal information without  Dear Rae’s knowledge and authority;

    1. the operator shall treat all personal information given to it as confidential and shall not disclose it to any unauthorised third parties;

    1. the operator shall establish and maintain adequate security measures which are the same or offer similar protection over the personal information as that employed by  Dear Rae;

    1. the operator shall notify  Dear Rae immediately where there are reasonable grounds to believe that any personal information has been leaked to or accessed by any unauthorised person;

    1. if the operator is situated in another country, it must comply with the data protection laws in that country and be able to provide verification that it is so compliant;

    1. if an operator is legally obliged to disclose any personal information processed by them on  Dear Rae’ behalf to other parties, it must notify  Dear Rae beforehand to enable Dear Rae and/or individual Users to protect their rights if necessary. 

    1. Dear Rae shall ensure that all personal information on its systems is properly backed-up and that back-up copies are stored separately from the live files.

  • NOTIFICATION OF BREACH OF SECURITY

    1. If personal information about a User is inadvertently leaked or  Dear Rae’s security has been unlawfully breached by any unauthorised party, Dear Rae shall immediately identify the relevant Users who may be affected by the security breach, and shall contact them at their last known email address or contact details or by the quickest means possible.

    1.  Dear Rae shall provide sufficient information to the User to allow him or her to take the necessary protective measures against the potential consequences of the compromise, or shall advise Users of the steps to be taken by them and the possible consequences that may ensue from the breach for them.

  • CHILDREN’S PERSONAL INFORMATION

    • Dear Rae shall not process any personal information relating to a person under the age of 18 years unless it has obtained consent from that person’s parent or legal guardian. If this website is being accessed by the parent or guardian of a child under the age of 18 years, and personal information pertaining to that child is being provided by the parent or guardian, then they hereby expressly consent to  Dear Rae processing such information according to the further provisions of this Privacy Policy. 

     

  • CROSS BORDER TRANSFERS OF PERSONAL INFORMATION 

    • The User consents that personal information (including special personal information) may be transferred transborder, even to countries without data protection laws similar to those of South Africa, for storage purposes, or if it is in Dear Rae’s legitimate interests or those of a third party to do so.


  • RETENTION OF INFORMATION

    • The User consents that Dear Rae may keep record of his/her personal information for an indefinite period of time, unless User objects. In such case Dear Rae will only keep such records if it is lawfully entitles or obliged to do so.


  • RETURNING, DESTROYING OR DELETING PERSONAL INFORMATION

    1. Where Dear Rae is no longer authorised to retain a record of any personal information, it shall either:

    1. ensure that the information is permanently destroyed or deleted as soon as reasonably practicable; or 

    1. return the information to the User or transfer it to a third party, if requested by the User in writing to do so. 

  • CONSENT

    1. The User hereby consents to the processing of their personal information in terms of the provisions of this Privacy Policy. 

    1. The User acknowledges and agrees that such consent has been given voluntarily after the User has read and understood the provisions of this Privacy Policy, in particular, regarding the following:

    1. the types of personal information to be processed, including specifically special personal information;

    1. the specific processing activities to be undertaken;

    1. the specific purpose/s for such processing; and 

    1. the possible consequences for the User that may arise from such processing.  

    1. Should a User wish to withdraw any consent previously given by the User, they must notify Dear Rae’s Information Officer in writing.   
  • LODGING AN OBJECTION 
    •
      1. A User may, on reasonable grounds, object to the processing of their personal information at any time after that processing has started. 

    1. If a User wishes to object to the processing of their personal information, they should contact Dear Rae’s Information Officer in writing and provide reasons for doing so. 
  • CHOICE OF LAW

    • This Privacy Policy shall be governed and interpreted in accordance with the laws of the Republic of South Africa.


  • AMENDMENT OF THIS PRIVACY POLICY 

    1. Dear Rae reserves the right to change, update, add, remove and/or amend any of the provisions of this Privacy Policy from time to time. Such changes, updates, additions, removals or amendments will become effective from the date of their publication on this website.

    1. It is the User’s obligation to periodically check the provisions of this Privacy Policy for any such changes, updates, additions, removals or amendments. 

    1. The User’s continued use of this website following any changes, updates, additions, removals or amendments to this Privacy Policy will be considered Policy of the User’s acceptance to abide by and be bound by this Privacy Policy, as amended.

  • CONTACT
    •

    For more information on your rights to privacy over your information, or the information processing activities of  Dear Rae, please do not hesitate to contact us directly using the contact information contained on our website. 


    Date of last update: 28 July 2021

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    We work with the British Letter ring sizing system meaning that your ring size will be a letter. We have grouped the letters together into sizes that are easier to understand: X-Small, Small, Medium, Large and  X-Large. It is important to note that your ring size does not necessarily correlate with your clothing size. You can be an X-Small clothing size and have X-Large finger.

    The best and most accurate way to get your finger measured is to visit your local jeweller, but we totally understand that it’s not always convenient or possible which is why we have shared a helpful sizing guide that can be printed out and used at home.

    DOWNLOAD OUR AT HOME RING SIZING GUIDE NOW

    Please note that if you choose to measure your finger at home and the measurement ends up being incorrect, we cannot be held liable. Therefore, we advise you to get properly measured at your local jewellery store.

    INTERNATIONAL CONVERSION CHART

    HOW LONG DOES IT TAKE?

    Our treasures are made to order, so please allow up to 10 – 15 working days for processing and manufacturing. Important to note is that we will only start once we have received payment.

    WHERE TO AND HOW MUCH?

    Our courier delivers throughout South Africa at a cost of R100 per parcel. However, if your order is over R1000, we’ll ship it to you for free. Consider it our gift to you.

    WHEN WILL IT GET HERE?

    Please allow 2 to 3 working days for shipping from the time your order has been placed. As soon as your parcel has been dispatched you will receive an email with your tracking number. Permission to stalk.

    WHAT KIND OF ADDRESS DO YOU NEED?

    A physical address is required for all shipping within South Africa. Unfortunately we cannot ship to a PO Box.

    CAN I COME COLLECT?

    We do have a studio in Cape Town, so if you’re based in the area please feel free to select ‘collection’ as your shipping option. We’ll let you know once your order has been completed and ready for you to collect. We love visitors – So pop in to collect or even just to say hello.

    HOW LONG WILL IT TAKE FOR ME TO GET MY DEAR RAE PRODUCT?

    Our treasures are made to order, so please allow up to 10 – 15 working days for processing and manufacturing. Important to note is that we will only start once we have received full payment.

    DO YOU SHIP OUTSIDE OF SOUTH AFRICA?

    Yes we do! Shipping rates are calculated at checkout. Please note, international payments do not qualify for refunds. Please visit our Refund Policy for further information.

    WHAT KIND OF ADDRESS DO I NEED?

    A physical address is required for all shipping within South Africa as well as internationally. Unfortunately we cannot ship to a PO Box.

    HOW DO I GO ABOUT GETTING A CUSTOM MADE DEAR RAE PIECE?

    At Dear Rae, we do manufacture engagement rings, wedding bands and other custom-made pieces – but please note, only in gold and platinum. You can visit our custom designs page for more information or contact us on customdesigns@dearrae.com if you wish to set up an appointment (consultations are by appointment only). We are a very small team and receive quite a number of emails per day, so please allow us up to 5 working days for a response. *Dear Rae reserves the right to decline any commission orders for whatsoever reasons arising.

    MY VOUCHER WON'T WORK - HELP!

    Please email us at info@dearrae.com and we'd be happy to sort it out for you.

    HOW DO I FIND OUT MY RING SIZE?

    Visiting a local jeweller and having them measure your finger professionally is by far the best way to determine your ring size. Remember that we work with British sizing which is alphabetical - so be sure to mention that to your jeweller. If you are unable to do this, however, please feel free to use our online ring sizing chart as the next best option. Please note that this is merely a guide, so we cannot be held responsible should it end up being the incorrect size.

    WHAT IF I NEED MY RING RESIZED?

    Your first resize is free, thereafter it is R150 for silver and brass and R400 for gold. We can arrange shipping for you at a return fee of R200 (R100 each way). Please email info@dearrae.com to arrange

    WHY DOESN'T MY DEAR RAE PIECE LOOK EXACTLY LIKE THE PRODUCT ONLINE?

    All Dear Rae pieces are locally handcrafted, which means that each treasure will without a doubt be unique. We use high quality materials and take great care in our manufacturing, however, because each piece is individually crafted, there will be slight variations in shape and size. This is especially true when it comes to gemstones. We do try our best at being accurate, but we also believe it is these little differences that make our products special – no one will ever have the same exact Dear Rae piece as you.

    HOW DO I CARE FOR MY JEWELLERY?

    All Dear Rae pieces are made from the highest quality solid gold and sterling silver. None of the metal that we use is plated, which means that you can clean your jewellery with a jewellery cleaner or platinum paper without worrying about the surface wearing down. At Dear Rae, we believe in creating sustainable jewellery that can be worn and treasured for lifetimes. Having said this, please do keep in mind that jewellery is still very precious and care needs to be taken whilst wearing it.

    WHAT DO I DO IF I LOST A SMALL STONE FROM MY RING?

    Diamonds or gemstones set in small settings such as pave settings, shared claw, flush settings or small claw settings can occasionally fall out, as these settings are incredibly tiny and thus, very delicate. This can happen due to normal wear and tear or if one is not careful with the jewellery item. It's always good to remember that fine jewels are delicate and should be handled with love. Within 3 months of purchase, Dear Rae will replace the stone at no charge. After 3 months, there will be a repair fee and a gemstone or diamond replacement fee charged to the customer. This amount will be determined after inspection of the piece.

    MY SILVER JEWELLERY IS CHANGING COLOUR, WHAT IS CAUSING THIS?

    When worn regularly, our sterling silver pieces usually keep their original, bright colour. However, if a piece remains unworn or your skin is very acidic, it may very well start to tarnish. There is no need to worry, though. All it needs is a simple polish and for you to wear it more often.

    DOES DEAR RAE DO ENGRAVING?

    No, but you are most welcome to take it to a laser or hand engraver in your area.

    I BOUGHT A GIFT FOR SOMEONE SPECIAL. CAN I SHIP IT TO THEM DIRECTLY?

    Absolutely. Simply use their name and shipping address when entering the shipping details. Make a note at checkout that this order is a gift and we will make sure to exclude the invoice. Be sure to enter THEIR correct address as the shipping address, and YOUR address as the billing address.

    CAN I RETURN MY ORDER?

    Orders paid for using a South African bank account qualify for a refund. All orders paid for using a bank account outside of South Africa will not qualify for a refund, however they may exchange or return for a voucher. If unworn and in its original state, all goods can be returned to us within 14 days. Pieces need to be returned (at your own cost) in the original packaging. Please have a look at our full returns policy under the help tab.

    Price and Diamond Guide

    The prices in the table below are estimates only and are subject to change. The final price will be determined by the specific diamond sourced and the type of gold used - based on the dollar and gold price of the day that you are quoted. Each diamond that we source will be based on your personal requirements and budget.
    Price & Diamond Guide

    Submit a Query

    Interested in a custom design? Fill out the form below and we'll get back to you shortly.

    Or email us directly at: customdesigns@dearrae.com

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

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