REPAIRS

Handle with care…

Whilst our Dear Rae pieces are made to be functional, care must be taken when wearing them. But don’t worry, caring for beautiful things usually comes naturally more often than not.

Having said that, delicate treasures can break. If this happens within 3 months of purchase due to a manufacturing fault, we’re happy to repair it for free. After 3 months, the cost for repair will depend on the nature of the repair needed.

Diamonds that don’t behave…

Fine pave or flush set stones have been known to occasionally fall out. Within 3 months of purchase, Dear Rae will replace these diamonds at no charge. After 3 months, the cost will depend on the size of the stone.

Chain reactions…

Unfortunately Dear Rae cannot take responsibility for broken chains. Chains, by nature, are extremely delicate and need to be handled with great care by the wearer. The replacement fee for chains are R150 for sterling silver and R1200+ for gold, depending on length.

*Please note that should you need something repaired and you are based outside of Cape Town, you will be liable for courier costs.