DEAR RAE STUDIO

The Dear Rae studio is based at The Woodstock Foundry, 160 Albert Rd, Woodstock. As we are a small company we do not always have all our products, in all sizes in stock. If you are based in Cape Town and know that you are wanting a specific product from us it is always better to place your order online. We can then let you know once it is ready for you to collect. Please see the Local order section on this page for more information on placing your order.


CARE

All Dear Rae Pieces are made from quality gold, silver, brass or copper. Nothing is plated so you can clean your jewellery without worrying about the surface wearing down. Metals naturally develop a surface patina over time, from oxygen, perfumes and skin acidity. Some people also have more acidic skin then others, and therefore the oxidation can occur at a more rapid pace.

Every Dear Rae piece comes with a small piece of pink platinum paper (in the box), use this to clean your jewellery by simply rubbing over the surface with it.

Alternatively you can use an old soft toothbrush/cloth, hot water and soap to lightly scrub over the surface. Rinse in clean hot water and dry the jewellery piece in a soft cloth. The best way to keep your jewellery clean is to wear it.


REPAIR

Our Dear Rae pieces are made to be functional, but like all jewellery care must be taken when wearing them. We will repair any Dear Rae pieces for free within 3 months of purchase, if the repair needed is due to a manufacturing fault.

We are not held responsible for the damage of chains. Chains are delicate by nature and care needs to be taken when wearing them. All chains will be charged a replacement fee of R150 (sterling silver) and R1500 (gold).

If a repair is needed for a customer based outside of Cape Town, the customer will be liable for all courier costs.


PACKAGING

All Dear Rae pieces are packaged in our own boxes with a jewellery cleaner and care instructions included.

Rings from our Dear Rae Men's Collection are packaged in a Dear Rae box and come with a simple and beautiful leather wallet.


SIZING

Please click here for information on sizing


HANDMADE

All Dear Rae pieces are locally handmade, we use quality materials and take care in our manufacturing. Please allow for slight variations in shapes and sizes, we do try our best to be accurate. Please note that each gemstone is unique.

Chains may vary according to our available stock.


ENGRAVING

No engraving is done in the Dear Rae studio as we do not have the facilities. But because none of the metal that we use is plated, you can take your Dear Rae Jewellery piece to any engraver near you and they will be able to engrave on it. If you are based in Cape Town we recommend Lazer Options.

You can find their details on their website: www.lazeroptions.co.za


RETURNS AND EXCHANGES

We want all of our customers to be happy with purchases made at Dear Rae Jewellery. However, if you receive any products that you are unhappy with, you may contact us within  2 weeks of receiving it and we will offer you a store credit of the item. The purchase price is the amount you paid for the product and does not include any delivery costs.

All products are returnable, excluding:

  • Special Order
  • Custom-Made Jewellery
  • Earrings (for hygiene reason) and
  • All Products bought on sale

Products returned must be unused, unworn, and undamaged. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (2 weeks after receipt of your parcel). Please ensure when returning the parcel that the Products are properly protected.

We are not held responsible for the damage of chains. Chains are delicate by nature and care needs to be taken when wearing them. All chains will be charged a replacement fee of R150 (sterling silver) and between R800 - R1000 depending on length (gold).

You are responsible for postage costs of returning the item. We recommend using registered mail to return items, as we are not liable for any items lost in the post. Please see our terms for more information on returns and exchanges.


COMMISSIONS AND ENGAGEMENT RINGS

We do manufacture engagement rings and wedding bands, please visit our commissions page for more information. We only take on private commission in gold. Dear Rae Jewellery has the right to say no to any commission order for whatever reason.


LOCAL ORDERS

Please allow for 10 working days for processing and manufacturing, as we make all products to order.

We send orders throughout South Africa. It is an additional R80 per parcel and will be delivered using our courier. Shipping is free for local orders over R1500.

Please allow for 2 to 3 working days for shipping time once your order has been completed. When your parcel has been sent you will receive an email with the tracking number.

We cannot deliver to a PO Box and will need a physical address for all shipping within South Africa. The payment must be made before the order can be processed and manufactured.

We do have a studio in Cape Town, so if you are based in the area you are welcome to select collection as the shipping option. You will then be notified once your order has been completed and is ready for you to collect.


INTERNATIONAL ORDERS

Please allow for 10 working days for processing and manufacturing, as we make all products to order.

We make use of the EMS South African postal service to send international orders. This service takes approximately 10 working days to be delivered once it has been shipped. The cost for international shipping is R350 per parcel.

All international payments are made via PAYPAL. 

Once your parcel has been sent you will receive an email with the tracking number.


CUSTOMS AND IMPORTS

You may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from state to state and country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

Please allow for 10 working days manufacturing, as we make all products to order, and additional shipping time.

Our luxury rings are only available to ship within South Africa.


PAYMENT OPTIONS

Dear Rae Jewellery accepts payment with PayPal, PayFast and EFT (Electronic Funds Transfer).  Note that you are not obliged to have a PayPal account to pay by credit card. Please visit their websites for information on PayPal and PayFast payments. (Please note that an additional service fee of up to 5% are charged by these payment gateways.)